Where do people get confused… and what would clarity cost?
Ambiguity taxes teams. In perception, confusion clusters around the boundary; in projects, it clusters around vague handoffs, soft deadlines, and unlabeled columns. The cure isn’t more data… it’s sharper signals. State the decision rule. Define the unit of analysis. Specify which rows belong to the same person. Then over-communicate once and measure the rework you […]
Where do people get confused… and what would clarity cost? Read More »